RETURN & REFUND POLICY

Return & Refund Policy

Effective Date: [Insert Date]

At PellosettiShop Pet Store ("PellosettiShop", "we", "us", "our"), customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns only if the following conditions are met:

  • The item was purchased from PellosettiShop Pet Store

  • The return request is made within 7–14 days of delivery (please specify your preferred timeframe)

  • The item is unused, unworn, unwashed, and in its original condition

  • The item is returned in its original packaging with all tags intact

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Used or worn pet clothing

  • Grooming products, hygiene items, or consumables

  • Clearance or final-sale items

  • Gift cards or promotional items

3. Return Process

To initiate a return:

  1. Contact our customer support team via email with your order number and reason for return.

  2. Our team will review your request and provide return instructions if approved.

  3. Ship the item back to us using a trackable shipping method.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as proof. Once verified, we will offer:

  • A replacement, or

  • A full or partial refund (at our discretion)

5. Refunds

  • Approved refunds will be processed back to the original payment method.

  • Refund processing time may take 5–10 business days, depending on your payment provider.

  • Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be issued instead.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check with your bank or payment provider

  • Contact us for assistance

8. Order Cancellations

  • Orders can only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the return process.

9. Policy Updates

PellosettiShop Pet Store reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us

For questions regarding returns or refunds, please contact us at:

PellosettiShop Pet Store
Email: [Insert Email Address]
Phone: [Insert Phone Number]