SHIPPING POLICY

Shipping Policy

Effective Date: [Insert Date]

At PellosettiShop Pet Store ("PellosettiShop", "we", "us", "our"), we are committed to delivering your pet products in a timely and reliable manner. This Shipping Policy outlines our shipping procedures, timelines, and related terms.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, you will receive a confirmation or shipping notification.

2. Shipping Locations

  • We currently ship locally and internationally (please specify supported countries or regions).

  • Some locations may experience longer delivery times due to customs or logistics limitations.

3. Estimated Delivery Time

Delivery times are estimates and may vary based on location:

  • Local Shipping: 2–7 business days

  • International Shipping: 7–21 business days

Please note that delivery times may be affected by weather conditions, customs clearance, or carrier delays.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your location, order size, and selected shipping method.

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

5. Tracking Information

  • Tracking details will be provided once your order has been shipped (where available).

  • Customers are responsible for monitoring their shipment using the provided tracking information.

6. Incorrect Shipping Information

  • Please ensure that your shipping address and contact details are accurate.

  • PellosettiShop Pet Store is not responsible for orders delayed or lost due to incorrect or incomplete shipping information.

  • Additional shipping charges may apply for reshipment.

7. Failed or Returned Deliveries

  • If a package is returned to us due to failed delivery attempts or refusal by the customer, reshipping fees may apply.

  • Refunds for returned packages will exclude original shipping costs.

8. Lost or Delayed Shipments

  • If your order appears to be significantly delayed or lost, please contact us so we can assist with an investigation.

  • PellosettiShop is not liable for delays caused by shipping carriers or customs authorities.

9. Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos or videos for review.

  • We will work with you to resolve the issue in line with our Return & Refund Policy.

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

11. Contact Information

For questions regarding shipping, please contact us at:

PellosettiShop Pet Store
Email: [Insert Email Address]
Phone: [Insert Phone Number]